Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Outlet Soft Touch Care Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our luxury self-care products (including bath & body items, electrical grooming tools, and accessories). However, slight variations in color or packaging may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Hygiene-Sensitive Products

For health and safety reasons, certain products (including opened bath & body items, personal care products, and electrical styling tools) cannot be returned unless defective. See our Returns Policy for details.

3. Ordering Process

3.1 Placing an Order

By placing an order, you:

• Confirm all information provided is accurate and complete
• Agree to pay the full amount including any applicable taxes and duties
• Authorize us to verify your payment details

3.2 Order Confirmation

After placing an order, you will receive an email confirmation. This constitutes our acceptance of your order and forms a contract between you and Outlet Soft Touch Care Store.

3.3 Order Changes and Cancellations

You may request order changes or cancellations within 2 hours of placement by emailing [email protected]. We cannot guarantee changes after this period as processing begins quickly.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. International customers may be subject to additional customs duties or taxes which are the customer’s responsibility.

4.3 Payment Security

We use industry-standard encryption to protect your payment information. By providing payment details, you confirm you are authorized to use that payment method.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivery within 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50, delivery within 15-25 business days after dispatch

We ship worldwide except to certain Asian countries and remote regions.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us at [email protected]. We will assist in tracking your package.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receiving your order, provided:

• Items are unused, in original packaging with all accessories
• Original proof of purchase is provided
• Return authorization has been obtained

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened bath & body products (Bath & Shower Gel, Bubble Bath, Bath Oils & Soaks)
• Personal care items (Deodorant, Electric Toothbrushes)
• Electrical styling tools (Crimpers, Curlers & Stylers) unless defective
• Used grooming equipment (Clippers & Trimmers)

6.3 Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the return results from our error.

7. Customer Responsibilities

7.1 Accurate Information

You are responsible for providing accurate delivery and payment information. We are not liable for delays or failures caused by incorrect information.

7.2 Product Use

You agree to:

• Use all products as intended and according to manufacturer instructions
• Check for allergies or sensitivities before using skincare products
• Supervise children using any electrical grooming tools

8. Limitation of Liability

Outlet Soft Touch Care Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures beyond our reasonable control (e.g., natural disasters, pandemics)
• Improper use of products contrary to instructions
• Customs delays or import fees in international shipments

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. The current version will always be available on our website. Continued use after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Contact Information

For questions about these Terms or any order:

Outlet Soft Touch Care Store
14 Eastgate, Inverness, GB IV5O 3ZQ
Email: [email protected]