Privacy Policy

Last Updated: [Insert Date]

At Outlet Soft Touch Care Store (“we”, “us”, or “our”), we are committed to protecting your privacy while providing a luxurious and secure self-care shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website softtouchcare.com or make purchases from our premium collection of bath essentials, grooming tools, and specialised body treatments.

1. Information We Collect

To provide our premium services and enhance your shopping experience, we may collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place an order for our luxury bath products or electrical styling tools.
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant gateways) or PayPal information when purchasing our anti-cellulite treatments or professional grooming equipment.
• Transaction Details: Records of products purchased (such as bath oils & soaks or clippers & trimmers), order history, and shipping information.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site, particularly when exploring our bath & body collections.
• Communication Data: Correspondence when you contact our customer service about our specialised body care products or electrical toothbrushes.

2. How We Use Your Information

Your data helps us deliver our luxury self-care experience:

• Process transactions for our premium bath accessories and professional styling tools securely
• Provide customer support for inquiries about our spa-quality products
• Personalize recommendations for body treatments or grooming equipment
• Improve our website functionality and product offerings
• Send order confirmations and shipping updates for your bath & shower gel purchases
• Communicate promotions or new arrivals in our bath salts or electricals collections (with your consent)
• Prevent fraud and enhance security for transactions involving high-value items

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing (for credit cards/PayPal), shipping (for international deliveries), and website operations.
• Legal Compliance: When required by law or to protect our rights and the safety of customers purchasing our professional-grade products.
• Business Transfers: In connection with any merger or sale of company assets involving our luxury self-care brand.

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we serve global customers (excluding some Asian regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all transactions involving our premium products
• PCI-DSS compliance for payment processing
• Regular security audits of our systems
• Limited access to personal data for authorized personnel only

6. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data we hold
• Correction of inaccurate information
• Deletion of your data (subject to legal requirements)
• Restriction or objection to certain processing
• Withdrawal of consent for marketing communications
• Data portability for your transaction history

To exercise these rights regarding your purchases of our bath & body products or electrical items, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Necessary for secure checkout and account functionality when purchasing our luxury bath essentials.
• Performance Cookies: Help us improve our website for customers browsing our anti-cellulite treatments or electrical styling tools.
• Marketing Cookies: Used with consent to show relevant offers for our bath & shower gel collections.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features when shopping for our professional grooming products.

8. Children’s Privacy

Our premium self-care products are intended for adult use. We do not knowingly collect data from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers who have purchased our bath oils & soaks or electrical toothbrushes.