At Outlet Soft Touch Care Store, we’re committed to providing you with premium self-care products and a seamless shopping experience. Please review our shipping and returns policy below to ensure you’re fully informed about our processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch
    • Basic tracking available

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote regions.

International Shipping

Customers outside the UK may be responsible for customs duties, taxes, or other import fees. These charges are not included in your order total and are the customer’s responsibility.

Returns & Exchanges

We want you to be completely satisfied with your luxury self-care purchases. If you’re not happy with your order, we offer a straightforward returns process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • Items must be unused, in their original packaging, and in resalable condition
  • Original proof of purchase must be provided
  • Certain hygiene-sensitive products cannot be returned (see below)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened bath & body products (Bath & Shower Gel, Bubble Bath, Bath Oils & Soaks)
  • Personal care items (Deodorant, Electric Toothbrushes)
  • Electrical styling tools (Crimpers, Curlers & Stylers) unless defective
  • Used grooming equipment (Clippers & Trimmers)

Exception: If you receive a damaged or defective item from these categories, please contact us immediately at [email protected].

Return Process

Follow these steps to return your item(s):

  1. Request Authorization: Email our customer service at [email protected] within 15 days of receiving your order. Use the template below.
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the unused item(s) in their original packaging with all accessories and documentation.
  4. Ship Your Return: Send to our returns center at the address provided. We recommend using a trackable service as we cannot be responsible for lost returns.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Soft Touch Care Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind]

I confirm that the item(s) is/are unused and in their original packaging. Please advise on the next steps for my return.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive and inspect your return:

  • Processing Time: Refunds are processed within 5 business days of receiving your return.
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

To exchange an item for a different size, color, or product:

  • Follow the same return process outlined above
  • Clearly indicate in your request that you want an exchange and specify the replacement item
  • Once we receive your return, we’ll ship the replacement
  • Any price differences will be charged or refunded accordingly

For faster service, you may place a new order for the desired item while your return is being processed.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Need Assistance?

For any questions about our shipping or returns policy, please contact our customer care team at [email protected].

Thank you for choosing Outlet Soft Touch Care Store for your luxury self-care needs.