Welcome to Outlet Soft Touch Care Store’s FAQ section. We’ve compiled answers to common questions about our premium body care products, delivery services, and shopping experience to help you enjoy seamless self-care shopping.

About Our Products

What types of products do you specialise in?
We curate premium bath & body essentials, specialised anti-cellulite treatments, luxury bath oils & salts, and professional grooming tools including electrical items like clippers, trimmers, and styling tools. Our collection focuses on quality personal care products that elevate your self-care routine.
Are your bath and body products suitable for sensitive skin?
Many of our bath & body products are formulated for various skin types, including sensitive skin. We recommend checking individual product descriptions for specific formulation details. Our Bath Oils & Soaks and Bath Salts collections include gentle options perfect for sensitive skin.
Do your electrical grooming tools come with international adapters?
Most electrical items are designed for UK sockets. For international customers, some items may require separate adapters for your region. Please check product specifications or contact us at [email protected] for voltage compatibility information before ordering.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include faster checkout, order tracking, and personalised recommendations based on your self-care preferences.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are encrypted for your security.

Shipping & Delivery

Where do you ship to?
We proudly ship our luxury personal care products worldwide, excluding some Asian regions and remote areas. You can verify delivery availability for your location at checkout. Our store is based in Inverness, Scotland, and we partner with premium carriers to ensure your items arrive in perfect condition.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping (£12.95): 10-15 business days via DHL or FedEx
– Free Shipping (orders over £50): 15-25 business days via EMS

All orders are carefully packaged within 1-2 business days before dispatch.
How can I track my order?
Once your order of bath essentials or grooming tools is dispatched, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey from our store to your doorstep. For any delivery concerns, our customer care team is always happy to assist.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your self-care purchases. You may return most unused items in their original packaging within 15 days of receipt for a refund or exchange. Some electrical items may have specific return conditions – please contact us for details about particular products.
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and return request. We’ll guide you through the simple process and provide return instructions tailored to your location and the items being returned.

Contact & Support

How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 24 hours and are happy to assist with any questions about our products, your order, or recommendations for your personal care needs.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm GMT. While our online store is always open for your self-care shopping, emails received outside business hours will be answered the next working day.

We hope this FAQ has addressed your questions about Outlet Soft Touch Care Store. If you need further assistance, please don’t hesitate to contact us – we’re passionate about helping you create your perfect self-care routine with our premium products.